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PIN and PUK code

Forgot your PIN (personal identification number)?

Keep in mind that if you enter the wrong PIN code three times in a row your SIM card will be blocked. To unblock it, you need the PUK (personal unblocking code) for your phone. Then you can reset your PIN.

Don't worry - we're here to help you unblock your phone. Get your PUK code:

  • by calling us 24/7 on 0800 700 700 (or +41 800 700 700 if calling from abroad).

Guessing your PUK code is not a good idea! If you type in the wrong PUK 10 times, you risk blocking your mobile phone permanently.

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