PIN and PUK code
Forgot your PIN (personal identification number)?
Keep in mind that if you enter the wrong PIN code three times in a row your SIM card will be blocked. To unblock it, you need the PUK (personal unblocking code) for your phone. Then you can reset your PIN.
Don't worry - we're here to help you unblock your phone. Get your PUK code:
- by calling us 24/7 on 0800 700 700 (or +41 800 700 700 if calling from abroad).
Guessing your PUK code is not a good idea! If you type in the wrong PUK 10 times, you risk blocking your mobile phone permanently.
Not a suitable answer? Ask the Community!